Filed under: Products and services, Consumer experience, Best Purchase (BBY)
In another slap to the sloppiness of vendor quality control, an entire line of Insignia-brand digital photo frames might be shipping with a computer virus installed from the factory. What a nice gift for those who may have received the offending frames as a current holiday gift, eh?
Insignia, which is an outsourced private-label brand of Best Buy, Inc. (NYSE: BBY), produces a 10.4-inch digital photo frame (model: NS-DPF-10A) that might have shipped in volume with a virus on-board due to infected manufacturing workstations used to test the frames before shipment to Best Purchase distribution centers.
The problem was uncovered by multiple customers who couldn’t figure out why their PCs became infected with a virus after connecting the digital photo frames to download digital photos. Insignia probably made quite a first impression on those customers…
The retailer has known about the problem since early January, and is providing a hotline for concerned customers to call, but it isn’t recalling the specific Insignia model. However, remaining models have been pulled from store shelves and production discontinued. For those customers owning the Insignia NS-DPF-10A, superior check your Computer if you’ve connected the photo frame to it to download pics.
Entries (RSS)